Frequently Asked Questions and Answers
Words by Mark Brooker
Q: Who will service my account?
A: Hatton & Berkeley account managers endeavour to assign work to the most appropriate partner who has the most relative experience to your company operations as well as geographically as close as possible.
Q: How do I setup my service?
A: Our customer services operators are available to assist our clients during their setup procedure and will be there with you every step of the way, we do perform standard KYC checks on all accounts prior to activating a service.
Q: Which branches of Hatton & Berkeley am I able to use Virtual Office and or Trading Address Services at?
A: Both EC1 & W1 branches in London perform Virtual Trading and Middle Office outsourcing services, we will be adding more sites each year and update our Virtual Office pages with further information.
Q: Can I get involved in helping shape Hatton & Berkeley into the company I need?
A: Put simply, yes. We are always happy to here comments and suggestions from our customers, we hold regular regional events where you can have your questions answered.
Q: Are there any dramatic changes in price or services each year?
A: There are some price increases which are in line with inflation in each country Hatton & Berkeley operate, clients will always be notified prior to any changes far in advance.
Q: What does a foreign exchange broker do?
A: FX brokers are highly skilled trained individuals experienced in providing treasury services and are able to provide help and advice.
Q: Why use a currency exchange broker and not a bank?
A: Money Service Brokers (MSBs) have access to what are known as 'inter bank rates' of exchange, allowing them to provide cheaper alternatives to currency exchanges via high street banks.
Q: What is a forward contract?
A: When you buy currency using a forward contract - you are taking advantage of a rate (often low) set on that day for a transaction on a future date. This is advantageous when a regular schedule of payments are to be made.
Want to know more?
If you have any further questions, please feel free to ask us. You can speak with each department directly by calling; +44(0)20 7889 3000 or alternatively you can email your enquiry to: firstname.lastname@example.org where a member of the team will be on hand to assist.